Concierge

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the IHMS LLC. with the position of Concierge - IHMS LLC. which was opened this.

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POSITION OVERVIEW As a Concierge at The Pierre New York A Taj Hotel you will be the epitome of hospitality and service excellence You will play a pivotal

POSITION OVERVIEW: As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment.
KEY RESPONSIBILITIES

• Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay.
• Anticipate guests needs and proactively offer assistance to enhance their experience.
• Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations.
• Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests preferences.
• Address guests inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness.
• Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services.
• Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions.
• Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services.
• Stay updated on industry trends, local events, and attractions to continuously enhance service delivery.

• Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
• Provide accurate and expert information to guests in a courteous and professional manner.
• Take messages for in-house or arriving guests with accuracy and proper follow-up.
• Handle incoming and outgoing mail, packages, and emails accurately and timely.
• Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc.
• Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies.
• Keep management informed of any guest problems or complaints and actions taken.
• Assist in the reconciliation of charges originating from the Concierge Desk with accuracy.
• Display a high level of integrity and ethics at all times.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management or departmental management.

QUALIFICATIONS and REQUIREMENTS:

• High school diploma or equivalent required.
• Additional education or certification in hospitality management or related field is a plus
• Minimum 2 years’ experience as a lobby level hotel Concierge in the luxury market and/ or related luxury experience.
• Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus
• Fluency in a language other than English strongly preferred.
• Ability to attend to detailed and meticulous guest requests.

• Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms, etc. a plus

PHYSICAL REQUIREMENTS
NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Position:

• Standing/walking; forward bend, overhead reaching, kneeling to lift packages

and suitcases
Force:

• Average package or suitcase: 25 lbs.

• Heaviest package or suitcase: 50 lbs.

• Scale:

25 lbs.
Repetitions:

• Lifting occurs 3-4 x hour x 8 hours/day

• 50 lbs. lifts occur occasionally

• 25-30 lbs. lift occur frequently

• Standing/walking is continuous

Sensory:

• Good communication skills necessary (speech and hearing)

Information :

• Company : IHMS LLC.
• Position : Concierge
• Location : New York, NY 10065 (Upper East Side area)
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Concierge job info - IHMS LLC. New York, NY 10065 (Upper East Side area) above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Concierge job info - IHMS LLC. New York, NY 10065 (Upper East Side area) in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.