SOCIAL SERVICE COUNSELOR 3 - State Of Louisiana Jennings

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Supplemental Information

The Louisiana Department of Veterans Affairs is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.

Summary of Position:
40% Serve as case manager for medically complex and intermediate care units with a specialized caseload of clients with multiple psychiatric, substance abuse, behavioral and medical problems. Serve as liaison/advocate between veterans, family/responsible party, facility disciplines, other agencies and institutions. Interview and establish a rapport with veteran and their family/responsible party to assess individual and family/responsible party roles. Conduct ongoing counseling sessions with veterans and their family/responsible party to assess individual and family/responsible party inter-relationships to identify specific diagnosis related to social services and counseling needs. Provide information on condition or progress of veteran to family/responsible party as warranted. Remain in close contact with veteran's family/responsible party by phone as needed, returning voice mail inquiries throughout the work day. Provide individual support counseling to veterans with medically complex conditions, including, but not limited to terminal illness, mental illness, dementia, Alzheimer's disease, substance abuse, post-traumatic stress disorder. Assess and document therapeutic progress and actions taken to resolve problems or conflicts. Remain apprised of veteran progress, actions and behavior. Document problems, incidents and actions taken regarding any pertinent information in medical charts as needed. Utilize and update on daily basis and files on a monthly basis in Pioneer System reflecting services rendered to individual veterans. Provide supportive therapy to family/responsible party as needed. Access, update, and input into MDS computer program, complex, individualized care plans to address the veteran's psycho social needs, problems and behavioral/emotional conditions, through relevant information gathered from personal observations and interviews with the veteran. Implement veteran's individual care plans and evaluates on an ongoing basis. Provide social service component of a multi-disciplinary team at weekly and as needed staff meetings. Utilize MDS computer program to track and assess veterans cognitive, psycho social, mood and behavioral status. Print and file individualized plans of care for each veteran on medical charts. Gather and evaluate information to compile and develop written psycho social assessments and social histories through personal observations and interview veteran's and his family/responsible party. Compose and file veteran's social history and initial psycho social assessment within a limited time frame. Compose quarterly, annual, significant change progress notes reflecting veteran's cognitive, psycho social, emotional, behavioral status. Coordinate and implement therapeutic social group programs, documents progress and participation of veterans.

25% Escort and assist veterans and their family/responsible party through the admissions protocol involving financial affairs, medical records and placement on their assigned units. Orient veterans and their family/responsible party to surroundings and answers any questions which may arise relative to facility policies and procedures. Evaluate and assess veteran psycho social condition upon admission and inputs initial MDS psycho social assessment. Provide crisis intervention, grief and loss counseling to assist family/responsible party in coping with seriously ill, dying patients as well as adjustment issues related to initial nursing care placement. Delivers and opens mail for veterans requiring assistance. Ascertain nature of correspondence, and what actions, if any, need to be taken. Responsible for forwarding related mail to a veteran family or responsible party. At veteran's request, procure miscellaneous services and personal items as needed. Identify personal care needs of assigned veterans. Initiate written request noting items needed and estimated cost, submits request to Accounting Section for verification of availability of needed funds and obtains authorization to purchase requested item. Request from scheduling office the use of facility vehicle for trips to purchase items for veterans. Assist veterans with personal affairs, such as financial affairs; ex. securing transport to bank, scheduling private appointments: ex. with private physicians, dental appointments, etc.; assistance with legal affairs: ex. scheduling appointments with attorneys, power of attorney, and wills. Arrange and initiate leave request by notation in chart, notifying pharmacy of leave dates. Arrange transportation with scheduling department for monthly and holiday leave trips. Assist veterans in applying for eligible benefits from the Social Security Administration and/or state programs by arranging appointments and researching eligibility for programs. Consult with Social Security Representative, Veterans Assistance Counselors and Veterans Administration attorneys to maintain current records and to determine accurate financial benefits. Notify of and invite veteran and family/responsible party by letter or phone to quarterly, annual and special staffing. Maintain, correct and forward to medical records, accounting and pharmacy current contact information of family/responsible party by contacting family/responsible party on a periodical bases. Procure written consent for release of information of medical records from veteran or legal representative. Ascertain from information in chart, inquiry of veteran or family, or instruction of medical staff as to where veteran was treated and what information is required. Mail or fax to appropriate treatment facility signed consents and routes to appropriate personnel when information is received. Assist veteran with personal affairs as needed.

20% Responsible for updating veteran's chart face sheet information. Responsible for assuring medical insurance cards are on the chart and that the face sheet information reflects the medical insurance care information. Arrange use of designated palliative care rooms, procures refreshments and secures spiritual counseling from priest or minister for the veteran and the family/responsible party upon request. Arrange funerals, chapel services and burial of veterans without family/responsible party. Maintain liaison between SWLWVH Social Services and the U.S. Department of Veteran's Affairs Medical Center and the U. S. Department of Veteran's Affairs Outpatient Clinic relative to medical and financial benefits. Maintain liaison with other Louisiana War Veterans Homes. Established and maintains rapport with area agencies, hospitals and facilities. Keep abreast of changes in laws and regulations regarding specialized caseload of clients. Promote positive public relations for SWLWVH during personal contacts, by phone or letter, with the public. May conduct tours of facility for prospective residents and interested parties. Answer inquiries concerning admission requirements, fees, policies, etc. May represent department at monthly Resident's Meetings. Gather information for introduction of new residents and arranges for their presentation at meeting. May coordinate and refers veterans to other agencies for evaluation for comprehensive day programs, job placement programs or group home readiness. Monitor, train and remain apprised of changes in system. As required participates in studies and/or special projects, serves on committees, and assists in resident programs and elections. Recommend rules, regulations and procedure revisions to supervisor. Assist veterans with discharge planning as appropriate including providing resources and referral information relative to shelter, medical support and financial assistance. Perform duties of supervisor upon her absence to include but not limited to application processing and evaluation, fielding admission inquiries, interviewing and touring prospective residents and families, composing reports and presenting prospective residents applications to Admissions Committee, representing dept. at various meetings (Senior Manager, Administration, etc.), coordinating admission of residents with family, hospitals, agency staff, relaying information to other counselors and agency staff.

10% This position will perform duties as the Quality Assurance (QA) Coordinator, which is responsible for identifying and monitoring areas that require preventive and corrective action, particularly issues which negatively affect quality of care and services provided to residents. It is the QA Coordinator responsible to identify department responsible for QA functions in the facility, document activities of the facility's on-going QA program for all departments, use effective means for reviewing and evaluating resident care and responses to findings, develop clear lines of authority in order to establish communication among all departments, assist individual departments in continuous improvement of care and services by identifying problems through review and evaluation activities, and evaluate results of follow-up actions taken by department.

5% Perform duties of other Social Services staff in their absence. Other duties as assigned which include but are not limited to: scheduling Resident Council meetings; scheduling, planning and coordinating various social activity groups.

Perform other related duties as required.

Location of Position:
Jennings, Louisiana

The position will be filled by a probation appointment or promotion of a permanent state employee.

Minimum Hire Rate: $17.12 per hour

A Resume will not be accepted in lieu of work experience. An application may be considered incomplete if the work experience and education sections are not completed.
There is no guarantee that all applicants will be interviewed. The hiring manager has 90 days from the closing date of the announcement to make a hiring decision. Should you be selected for an interview, you will be notified by the contact information listed on your application.

Testing Information (see below)
Applicants must have Civil Service test scores for 8100-Professional Level Exam in order to be considered for this vacancy unless exempted by Civil Service rule or policy. If you do not have a score prior to applying to this posting, it may result in your application not being considered.

Applicants without current test scores can apply to take the test here.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process by selecting the 'Applications' link after logging into their account. Below are the most common status messages and their meanings.

While we encourage all interested applicants to apply, please be aware that there are various reasons that your application may be disqualified from consideration including, but not limited, to:
Failure to fully complete the education and work experience sections of the application; (Please note for the education section that the semester area refers to the # of credit HOURS and not the # of semesters you completed)
Submission of a resume and/or SF-10 application in lieu of the online application. Information on the resume will not substitute and must also be included on the actual job application in order to be considered.
Failure to list complete license information (if applicable to the job position).
Failure to submit an equivalency evaluation statement for an international degree by the closing of this announcement.

For further information about this vacancy contact:
Maria Cooper
Human Resources Specialist


A baccalaureate degree plus two years of professional social services experience.
Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.
A baccalaureate degree in social work, sociology, psychology, behavioral science or human service counseling from an accredited institution will substitute for one year of experience.
Graduate training in social work, sociology, psychology, or human service counseling from an accredited institution will substitute for a maximum of one year of the required experience on the basis of thirty semester hours for one year of experience.
A master's degree in the above fields will substitute for a maximum of one year of the required experience.
Specialized college course work will substitute for a maximum of one year of the required experience.
Positions that provide addictive disorder counseling services require certification or eligibility for certification as a Counselor in Training (CIT), or a current practice credential as a Certified Addiction Counselor (CAC), Registered Addiction Counselor (RAC), or Licensed Addictive Counselor (LAC) issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor, pursuant to the Addictive Disorders Practice Act, LA RS. 37.3386-3390.6
Positions that provide addictive disorder prevention services require certification or eligibility for certification as a Prevention Specialist in Training (PSIT), or a current practice credential as a Certified Prevention Professional (CPP), Registered Prevention Professional (RPP), Licensed Prevention Professional (LPP) issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor, pursuant to the Addictive Disorders Practice Act, LA RS. 37.3386-3390.6
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Commission of Higher Education; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
The baccalaureate, graduate training, or master's degree in social work must be from a school accredited by the Council on Social Work Education, 1701 Duke Street, Suite 200, Alexandria, VA 22314.

Job Concepts

Function of Work:
To provide general social services work through direct services and/or general counseling.

Level of Work:

Supervision Received:
Broad from a Social Service Counselor 5, social worker, or other higher-level social services personnel.

Supervision Exercised:

Location of Work:
Department of Health and Hospitals; LSU-Health Sciences Centers, Acute Care Hospitals, Medical Schools; Veterans Affairs; Department of Corrections; Department of Social Services.

Job Distinctions:
Differs from the Professional Counselor job series by the absence of a master's degree and licensure as a Licensed Professional Counselor or registration as a Licensed Professional Counselor-Intern.

Differs from the Social Service Counselor 2 by the presence of responsibility for specialized caseloads and/ or lead-worker duties.

Differs from Social Service Counselor 4-A by the absence of responsibility for assessment, development, implementation and evaluation of specialized programs.

Differs from Social Service Counselor 4-B by serving as a certified substance counselor.

Examples of Work

Participates in the decision making process of the treatment team including formulating therapeutic activities and recommending a treatment plan.

Manages a caseload by scheduling appointments, evaluating client progress in counseling sessions, and making recommendations to the treatment team.

Coordinates various activities of a program regarding application, pre-admission, admission, and certification.

Presents client assessments and recommendations at inter-disciplinary team plan staffing and participate in treatment plan development through presentation of contributing environmental factors observed.

Initiates community involvement in developing indigenous resources and serves as an ongoing facilitator in creating and maintaining providers to impact needs especially in isolated and/or rural areas.

Serves as liaison between client, family, and institution; interviews clients and their families to assess individual and family roles, relationships and reactions and to identify specific diagnosis-related concrete social service and counseling needs.

Assist in the procurement of needs such as institutional placements, transportation, financial assistance, medical equipment, shelter, food, clothing, etc.

Monitors services through observations, home visits, preparation of forms or progress notes, and reports and records factors detrimental to social adjustment.

May provide testimony and recommendations on behalf of clients in court cases in response to judges and other officers of the court.

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